As a child living in Costa Rica, I grew up around all kinds of animals. I began pet sitting in 2017 as a side gig and officially opened this business in 2019. You can read more about how that came to be and my background by visiting my About Page!
Via text, TCP provides all clients with the following during each visit, if they so choose:
- Arrival and departure time
- Photos and/or videos of pets
- Summary of visit (pee, poop, food/water intake, playtime, brushing, etc.)
- Of course, any injury or emergency that may occur
If you are a current Client and we are actively caring for your pet, you have unlimited 24/7 access should an emergency occur. We will do our very best to respond quickly and efficiently! Otherwise, these are TCP’s hours of operation:
Monday - Friday
Saturday & Sunday
Major Holiday
8am - 7pm
Upon Request/Availability
Upon Request/Availability
Service Hours*
*Does not apply to Overnights or Short-term Live-in care
Monday - Friday
Saturday
Sunday
Major Holiday
9am - 5pm
11am - 3pm
Closed
Closed
Office Hours
Monday - Friday
Saturday + Sunday
Major Holiday
8am - 7pm
Closed **
Closed **
Monday - Friday
Saturday
Sunday
Major Holiday
10am - 5pm
11am - 3pm
Closed
Closed
It’s perfectly normal and we appreciate you being cautious. It means you care about your home and your pet! Having a person in your home that you’ve never met can be a little nerve-wracking but we work really hard to be as transparent as possible about who we are and what we do.
We have many systems in place to protect you, your home, your pet, and ourselves as well.
It’s also why we feel the Meet & Greet is the most important step of our client onboarding process! We want to make sure this relationship/partnership for your pet’s care makes sense and feels right. We are in this for the long haul and hope you are too! On the other hand, if, for any reason, you feel you cannot continue doing business with us (or vice versa), it’s perfectly fine to go another route.
- Service Agreement
- Online presence (website and social media)
- References available upon request
- Background check available upon request
- Insurance and Bonding
Yes! I am insured and bonded through the Business Insurers of the Carolinas (BIC), a partner of Pet Sitters International of which we are a member. I am also certified in Pet First Aid & CPCR. If you would like to see documentation, we are happy to provide you with a copy.
That’s exactly what we’re here for! Should anything happen to your pet or home while in my care, I will first make every attempt to contact you and/or the emergency contact indicated in the service agreement. I will also take your pet to your vet OR to the nearest vet/emergency vet if the one provided is not available. You will be responsible for payment as the Owner.
For safety purposes and emergencies, we require multiple methods of entry to your home, such as a combination of the following: 2 sets of keys, garage code, side door code, etc. If a key is not provided, and the codes provided do not work at the time of service, the sitter will attempt to contact the owner. If contact is not successful, please understand the sitter cannot be held responsible for any damage done to the home or pet.
Any key pick-up/drop-off outside of the M&G and last visit will incur an additional charge of $15.
There are several options! You may pick them up, free of charge. Otherwise, we can drop them off for a $17 fee.
We will care for your pets rain or shine! However, we generally follow school closing protocol.
If conditions for travel to/from your home, or for your pet to be outside (such as extreme heat or a storm), we will notify you as soon as possible that your scheduled visit may be subject to modification or cancellation.
If there is heavy rainfall, hail, lightning, thunderstorms, and/or extreme heat, we can shorten outdoor exercise and replace the time with indoor play, fetch, training, enrichment activities, etc.
All of my services are conducted in YOUR home. I believe this is the best option for everyone’s peace of mind, safety, and comfort. It keeps your pet's stress levels down by maintaining their routine and being surrounded by familiar sights & smells.
The majority of our Comfy Pets family members are cats and dogs, but we also care for amphibians, birds, bunnies, fish, reptiles, small mammals, and even pet chickens! Unfortunately, we do not currently offer services for commercial-use farm animals.
Unless previously discussed and/or due to a medical condition, we complete visits during a 3-hour window. At the initial M&G, we discuss what general time you need to care for your pet (for example, early morning, morning, afternoon, or evening).
Yes, but not applicable to Overnights or Short-term Live-in. In order to book our dog walking services, we require a minimum of 3 recurring walks per week (Monday through Friday, between 8am and 7pm).
We stand by our motto: exceptional care in the comfort of your home. In order to achieve this standard, we believe it’s vital to maintain your pet’s routine, quality care, and meaningful community. For this reason, we do not offer occasional dog walking services.
Yes! We have experience administering pills, liquids, topical medications, and injections (such as insulin). We provide these at no additional cost. However, if we find that it takes more time during the scheduled visit and all of the visit tasks cannot be completed within the purchased service type (e.g. a 30 min visit), we will communicate with you as soon as possible. We reserve the right to charge an additional $5 fee or extend the visit to 1 hour and charge the appropriate rate.
Yes! We would be happy to complete any of the following, with no additional charge if we are already caring for your pet:
- Bring in mail, newspapers, packages, etc.
- Water plants
- Alternate curtains, blinds, and/or lights
- Take out garbage/recycling/compost
- Other such requests are welcome
“You are not for everyone and that’s OK.” - Light Is The New Black by Rebecca Campbell
Before we even schedule a M&G, I will confirm that 1) you are within my service area and 2) I am available for the date(s) you need.
In short, a M&G is the initial consultation to see if this will be a good fit for both of us! It must be completed prior to the first service date and is free of charge for new clients. If you feel you need an additional meeting beyond the first complimentary one, we can certainly schedule it for a $20 charge (up to 30 minutes) or $35 (up to 1 hour).
Here’s what you can expect during a M&G:
- Review & sign the service agreement
- Gather important information about: client, travel, assignment details, vet, emergency contact, home care and security,
medication administration, and more
- Go over details about the pet’s routine, where everything is located, personality, etc.
- Ask us questions about anything!
I completely understand that emergencies (i.e. health, safety, flight delays, etc.) happen, so I will keep that in mind when enforcing the cancellation policy. Please also remember my livelihood depends on the success of this business. I greatly appreciate and expect clear communication and mutual respect towards me and my business practices.
As a general rule, I do not accept same-day cancellations (meaning, you will still be expected to pay for services that are cancelled on the same day the service was scheduled) and adhere to the following:
Vacation Clients (i.e. client is away for more than 24 hours either on vacation, a work trip, visiting family, etc., and I'm the main person responsible for pet care; services include overnights, daytime visits/walks, and short-term live-in)
Regular Clients (i.e. client is home and requests dog walking on a regular schedule, typically a weekly basis)
If you already paid for services and cancel within the timeframe above to receive a refund or credit, the refund or credit must be requested within one (1) week of the day the service was cancelled. Otherwise, this is considered a payment in full without a refund or credit. No refunds or credits will be granted after that one (1) week period.
I completely understand that emergencies (i.e. health, safety, flight delays, etc.) happen, so I will keep that in mind when enforcing the cancellation policy. Please also remember my livelihood depends on the success of this business. I greatly appreciate and expect clear communication and mutual respect towards me and my business practices.
As a general rule, I do not accept same-day cancellations (meaning, you will still be expected to pay for services that are cancelled on the same day the service was scheduled) and adhere to the following:
Vacation Clients (i.e. client is away for more than 24 hours either on vacation, a work trip, visiting family, etc., and I'm the main person responsible for pet care; services include overnights, daytime visits/walks, and short-term live-in)
Regular Clients (i.e. client is home and requests dog walking on a regular schedule, typically a weekly basis)
If you already paid for services and cancel within the timeframe above to receive a refund or credit, the refund or credit must be requested within one (1) week of the day the service was cancelled. Otherwise, this is considered a payment in full without a refund or credit. No refunds or credits will be granted after that one (1) week period.
More than 1 month of first scheduled service
Between 2 - 4 weeks of first scheduled service
Less than 2 weeks of first scheduled service
Full refund or credit
50% refund or credit
0% refund or credit
More than 1 month of first scheduled service
Between 2 - 4 weeks of first scheduled service
Less than 2 weeks of first scheduled service
By 9pm the Sunday before
After 9pm the Sunday before
No charge
Full charge
By 9pm the Sunday before
After 9pm the Sunday before
Full refund or credit
50% refund or credit
0% refund or credit
No charge
Full charge
This would only be applicable for current clients, as a Meet & Greet consultation is required prior to any service being provided. Though not ideal, we will do our best to accommodate last-minute requests. We reserve the right to charge a $10 fee to visits requested on the same day they are needed. This fee compensates for any changes in our sitter’s schedule. We will only charge this fee to those who consistently request services the same day they are needed.
Yes, but it is subject to availability. Unlike other companies, we do NOT charge an extra fee for services that fall on these dates. However, we reserve the right to shorten your visit so long as all of the pet care needs have been met, especially during major holidays. Although we love your pets, this ensures we can get to every client and enjoy time with our families!
See list of major holidays in the question below and our normal hours of operation can be found here.
October 14
November 5
November 11
November 28
November 29
December 24
December 25
December 31
January 1
January 20
February 17
May 26
June 19
July 4
Monday
Tuesday
Monday
Thursday
Friday
Tuesday
Wednesday
Tuesday
Wednesday
Monday
Monday
Monday
Thursday
Friday
Indigenous Peoples' Day
Election Day
Veterans Day
Thanksgiving Day
Native American Heritage Day
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Juneteenth
USA Independence Day
January 1
January 18
February 15
May 31
June 18
June 19
July 4
July 5
September 6
October 11
November 2
November 11
November 25
November 26
December 24
December 25
December 31
Friday
Monday
Monday
Monday
Friday
Saturday
Sunday
Monday
Monday
Monday
Tuesday
Thursday
Thursday
Friday
Friday
Saturday
Friday
New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Juneteenth Observed
Juneteenth
Independence Day
Independence Day Observed
Labor Day
Indigenous Peoples' Day
Election Day
Veterans Day
Thanksgiving Day
Native American Heritage Day
Christmas Eve
Christmas Day
New Year's Eve
I’m so glad you asked! Yes, we offer a 10% discount as part of our Local Heroes Appreciation Program. This program is offered to: active or retired military personnel, first responders, and educators (from Pre-K through Post-Grad). Must show proof for discount to be applied.
If you don't fall into one of the above categories and feel my rates are not within your budget, I am willing to discuss other payment options so that your pet can receive proper care and you may have peace of mind. I would never want your pet not to receive care due to financial hardship.
On the other hand, please remember my livelihood depends on the success of this business. We greatly appreciate and expect clear, honest communication and mutual respect towards us and our business practices.
Yes, of course! Gifting pet care services to a family or friend is an amazing way to show them you care about the well-being of them and their pet(s). To request a gift card, you may use our Contact Page or email us directly at tanya@thecomfypets.com.
Overnights & Short-term Live-in: at least 50% deposit is required to reserve the booking and the remaining balance is due within one (1) week upon completion of the scheduled service period
Daytime Sits/Walks and Pet Errands: Invoice will be sent the last week of each month after services are provided. Full payment is due within 30 days of when the invoice was sent.
We currently accept payment via cash, check (made payable to “Tanya Sandoval Villalta, The Comfy Pets”), and Zelle (sent to tanya@thecomfypets.com).
Late/Non-Payment
A finance charge of 5% per day will be added to unpaid invoices until services are paid in full. The charge begins incurring the day after the invoice was due. This date can be found in the top section of the invoice.
Returned checks
A handling fee of $40 will be charged on all returned checks. In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees and costs of collection.
Outstanding balance
Clients with an outstanding balance will not be able to use our services again until the balance is paid.
Still need help? Please contact us below or email us directly at tanya@thecomfypets.com
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